“ JJ is a great assistant service manager he took care of me very well, even though the service area was full of customers when I approached his desk he apologize for the long wait, which I really appreciate it because it became personal to me as a...View More ”

“ Excellent service. Great communication. Super friendly staff. Highly recommended. ”

“ The service department staff were great! Unfortunately, the problem with my steering wheel is a design problem that they cannot fix. ”

“ Excited to say, Ourisman the new ownership has greatly improved their customer service. Billy the Service Manager took the time to listen to my concerns and immediately resolved them while my truck was there for a routine oil change. ”

“ Chad is a pleasure to work with. Awesome disposition and communication. ”

“ Ourisman Toyota diagnosed and fixed the issue I was having with my son’s RAV4 within a couple of hours — without an appointment. Service manager Ben Burnett facilitated the whole thing with courtesy and professionalism. First-rate experience in...View More ”

“ Very prompt and friendly services team. Ben was super helpful in explaining the service details and the cost. ”

“ My best auto mobile shop. Forever grateful for your exceptional services ”

“ We had a great experience buying our new car from Biju! He was friendly, professional, and made the entire process smooth and stress-free. He took the time to answer all of our questions, never made us feel pressured, and helped us find the perfect...View More ”

“ (Translated by Google) Excellent service, Evan. (Original) Excelente servicio Evan ”

“ Was seen at appointed time. Vehicle was ready in a reasonable amount of time. ”

“ Fantastic service! Jeana was excellent and constantly kept me informed of the progress of my vehicle. ”

“ I had a great experience with Ben. He welcomed my request to perform service on my twelve year old Lexus RX350. The brake work I requested went well. For the dealership, the addition of a status report covering all items checked on the multi-point...View More ”

“ Working with Sally was great, highly recommend. Process waz easy, relatively quick, no issues. Would go back. ”

“ Very friendly, professional and exceptional customer service and experience. JJ and team did not hesitate to help, answer questions and to solve a problem. Im satisfied with the service and highly recommended Thank you. ”

“ Glad being with Toyota ”

“ This is my favorite Toyota dealer. They provide excellent customer service and always complete the maintenance service of my car within 2 hours ”

“ Shoutout to Justin for taking care of me. I said, ”no” to a tail light replacement at 8AM and asked if they could do it after realizing I didn’t have enough time to do it myself a few hours later. Justin reopened my ticket and had them replace...View More ”

“ Courteous and helpful staff! They went out of their way to accommodate me even though I was very delayed arriving. Chad was great! ”

“ I was treated wonderfully at this Dealership. The service team was impeccable, warm, and friendly. My service tech was especially helpful. Great Service! ”

“ Service Manger and Technician were professional and were able to troubleshoot and provide repair recommendations quickly. They provided options that assisted with the cost of the repair and communicated the warranty on the repair. They did...View More ”

“ The staff was kind and respectful from start to finish. I was informed of what was going on throughtout my vehicle being serviced. Excellent experience. ”

“ I had a good experience with the Toyota service team. The staff was professional, courteous, and explained the work that needed to be done clearly. The service was completed on time, and I appreciated the updates throughout the process. Overall, the...View More ”

“ Very convenient to make an appointment online with the reminder set, good service overall 👍 ”

“ The best experience I've ever had at a dealership ! Jason was amazing, attentive, patient and willing to work with you. He seemed to be very genuine and honest man. Would definitely recommend, Ourisman team is unmatched ! I've bought two cars from...View More ”

“ Nicole Cardwell was absolutely wonderful. She understood the assignment and got me off the phone quickly thank you so much.🌻 ”

“ The service was great and was done in a timely manner. Kudos to Ben in service, always pleasant to work with and get it done!!! Thank you Ourisman Toyota for having such a kind and efficient employee, Mr. Ben Burnett in Richmond, Va. ”

“ Laura Sutton learned of my needs for a Toyota and the scoured her company’s inventory to find a car that fit. Turns out the one that fit was committed to another customer, but the deal fell through. Laura jumped on the newly available car, and...View More ”

“ Great experience ”