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Testimonials
“ Always a pleasure to come in here and get my oil change and other services done! Mark is great and helps you get what you need done! Very friendly atmosphere never feel pressure to get anything you need at this location. ”
“ Quick and easy. ”
“ Always good just don’t like how yall played my music with my bass up because I turned it off n I had my car in eco mode n then been driving it like is there’s not cool at all next time I come I will have my speakers disconnected n I think yall...View More ”
“ Very fast and reliable ”
“ Very professional, customer service and excellent courtesy ”
“ Prompt service, minimal wait time. Staff were polite and friendly. I was very satisfied. ”
“ Biju Kanamkombil, was incredible to work with! He made me feel comfortable from the beginning and answered all my questions patiently. He truly cares about his customers and goes above and beyond. I’m so happy with my car and grateful for his...View More ”
“ I just recently finalized the purchase of a 2026 Toyota Camry. This was the second car that I’ve bought from Ourisman, and Biju made it possible!! He was helpful, informative, understanding, and NOT PUSHY, which were four extremely important...View More ”
“ Our experience where at Ourisman Toyota was wonderful !!!! When we pulled in we were greeted by Biju !!! What a pleasant person to deal with !!! Biju took very great care of with great patience with my husband !!! ”
“ After a year of searching for a new commuter car, I chose the 2026 Toyota BZ Limited as my first EV which I purchased a week ago. I considered the Tesla Model Y and Toyota Rav4 Hybrid, but the BZ won me over with its practicality and comfort. Unlike...View More ”
“ Great service! I think the waiting room upstairs at Ourisman is very nice. Coffee/tea is available and work spaces or lounge chairs can be used. ”
“ My wife and I were traveling to Florida when our Toyota Siena van’s check engine light came on. We located Ourisman Toyota and their people were so helpful! They were courteous and competent. While they were repairing our vehicle we were provided...View More ”
“ Great service, super helpful! ”
“ Reasonably priced. Honest Service. Keep you informed all the way through. Highly recommend. ”
“ These people are fantastic. They get the job done and at a fair price. Thank you Ourisman Toyota! ”
“ Everyone was so friendly git there at 7:30a this morning but they wasn't open yet..they open at 8a I was finish by 9:30a I love it...I was able to do other things I had planned..Thanx Toyota!! ”
“ I bought my new Toyota RAV4 from Biju kanamkomil today !!we know Mr.Biju from long time and bought many vehicles from him. So easy to work with him, no pressure ! Ourisman Toyota good people !! Go and ask for Biju !!! ”
“ My service was quick and easy All question were answered Chad was very polite and nice a pleasure to work with ”
“ Chad is always very very nice . His costumer service is excellent. I have 2021 RAV4 and Toyota crown 2023 . I will make sure he is there. Very helpful and obedient 🇺🇸🤣🤣🤣 ”
“ John W was awesome to work with! Really helped with the whole buying process and getting my new Land Cruiser setup and equipped the way I wanted. Highly recommend asking for John! ”
“ I recently bought a car here and could not have been more pleased with the customer service! Sally consistently sent me any car they received that fit what I was looking for, for 6 months until I finally found the right one - talk about dedication...View More ”
“ Excellent experience ”
“ Top notch services as always. 10/10 ”
“ Fast and friendly service. ”
“ OURISMAN service shop took care of my car on time, they gave me a ride home and picked me up when ready, JJ was very courteous and helpful, overall they did a great job. Thank you ”
“ Ourisman Toyota has always been prompt, efficient and handled everything as expected without delays unlike other dealership we have visited. Thanks ”
“ The reception was good and cordial, vehicle service progress notification.. ”
“ You did a nice job. The experience was good ”
“ As usual everything was perfect. Been coming here for 8 years, always wonderful. 11 years now. Chad and the other personnel very nice, very kind to an old man. ”
“ Excellent service and team. ”
“ Efficient, timely and courteous. Happy to keep my 2016 Highlander in good running condition! ”
“ From the moment I walked in to the moment I drove off, the Ourisman Team exceeded every expectation. They provide a customer experience that other dealerships have forgotten how to deliver. Thank you for the great work—I’ll be recommending you...View More ”
“ Excellent! Friendly service reps & very helpful! 😁 ”
The Ourisman Team at Ourisman Toyota of Richmond is
“ The Ourisman Team at Ourisman Toyota of Richmond is incredible! I haven't stopped telling people about the top-tier service I received. From start to finish, the team provided the kind of experience you just don't see at other dealerships anymore....View More ”
“ We had a very positive experience. The sales representative Biju was professional, knowledgeable, and genuinely helpful throughout the process. He took the time to answer every question clearly without any pressure, which made the buying decision...View More ”