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Testimonials
“ This is my favorite Toyota dealer. They provide excellent customer service and always complete the maintenance service of my car within 2 hours ”
“ Shoutout to Justin for taking care of me. I said, ”no” to a tail light replacement at 8AM and asked if they could do it after realizing I didn’t have enough time to do it myself a few hours later. Justin reopened my ticket and had them replace...View More ”
“ Courteous and helpful staff! They went out of their way to accommodate me even though I was very delayed arriving. Chad was great! ”
“ I was treated wonderfully at this Dealership. The service team was impeccable, warm, and friendly. My service tech was especially helpful. Great Service! ”
“ Service Manger and Technician were professional and were able to troubleshoot and provide repair recommendations quickly. They provided options that assisted with the cost of the repair and communicated the warranty on the repair. They did...View More ”
“ The staff was kind and respectful from start to finish. I was informed of what was going on throughtout my vehicle being serviced. Excellent experience. ”
“ I had a good experience with the Toyota service team. The staff was professional, courteous, and explained the work that needed to be done clearly. The service was completed on time, and I appreciated the updates throughout the process. Overall, the...View More ”
“ Very convenient to make an appointment online with the reminder set, good service overall 👍 ”
“ The best experience I've ever had at a dealership ! Jason was amazing, attentive, patient and willing to work with you. He seemed to be very genuine and honest man. Would definitely recommend, Ourisman team is unmatched ! I've bought two cars from...View More ”
“ Nicole Cardwell was absolutely wonderful. She understood the assignment and got me off the phone quickly thank you so much.🌻 ”
“ The service was great and was done in a timely manner. Kudos to Ben in service, always pleasant to work with and get it done!!! Thank you Ourisman Toyota for having such a kind and efficient employee, Mr. Ben Burnett in Richmond, Va. ”
“ Laura Sutton learned of my needs for a Toyota and the scoured her company’s inventory to find a car that fit. Turns out the one that fit was committed to another customer, but the deal fell through. Laura jumped on the newly available car, and...View More ”
“ Great experience ”
“ Very helpful ”
“ Great experience always 100 percent service.. ”
“ Everyone is always pleasant at Ourisman. ”
“ Went to sell my truck, test drove a car loved it and bought it. Jason did a great job helping me and making sure everything went well. ”
“ Great Service. Car pickup was very efficient. ”
“ With prices going up on everything, I was anxious about bringing my Tacoma truck in for annual maintenance service. I was so relieved and thrilled that Ourisman continues to offer a no-charge maintenance service for their vehicles. And it continues...View More ”
“ Our salesman Ethan was very attentive to our needs and made the experience as efficient as possible. My son is extremely happy with his new truck. ”
I am a regular customer, dutifully following my sienna
“ I am a regular customer, dutifully following my sienna maintenance schedule. Every visit to the West Broad OURISMAN is an example of a high quality service. I meet professional and knowledgeable people who, like Chad, are always ready to help. Thank...View More ”
“ great customer service and a calming environment ”
“ Service advisor Carl was great and provided excellent service. ”
“ They were very quick and proficient. ”
“ Very pleasant employees, great service. ”
“ Literally, moved mountains for us. Time crunch! ”
“ Experience was professional as expected. ”
“ I had an excellent experience at Ourisman Toyota of Richmond. My questions about vehicles I found online were answered promptly and those cars were made available for me to see. My salesperson, Sally, was absolutely wonderful!! She was available to...View More ”
“ Very pleasant interaction. Waiting area clean and comfortable. Work done in timely manner. ”
“ Michael is a great salesman. He is knowledgeable about the Grand Highlander we decided to purchase. Highly recommend him. ”
“ Fast efficient and very service, Chad was most accommodating. ”
“ Great service, the check-in process was smooth. I was greeted professionally and kept informed throughout my stay of what was happening with my vehicle. I was impressed with the courtesy, not only of the individual who initiated the process, but...View More ”
“ Great work! Adriana is always great and consistent. Workers very complimentary. ”
“ Ben, at Ourisman Toyota of Richmond is great! He I always helpful and knowledgeable. ”
“ I've been a customer for 35 years. Service has always been excellent! Definitely a life long customer! Had 1 issue this time. When I got home, I found the cover panel for the cabin filter on the floor under my glove compartment. No big deal. I...View More ”
“ Glad being with Toyota ”