Ourisman Toyota of Richmond

“ I had a wonderful experience with Ourisman Toyota of Richmond this past week, excellent customer service. ”

“ HI.the experience it was good, technician are excellent. Thank you keep doing it. Give the technician ho served my car 5. Stars. ”

“ Great experience overall! Biju was able to walk me through all the questions I had about multiple different options and kept everything very simple and clear. Ron west the general manager was also a huge help in the buying process making everything as smooth as the new car! ”

“ Courteous, informative and expedient as always. ”

“ Very professional and thorough.service of vehicle completed in a timely manner.pleasant and courteous staff!! ”

“ The services provided were excellent . The maintenance was handled in a timely fashion and Ethan, the intake person, was particularly helpful and professional! I will definitely return for future services. ”

“ Dropped off vehicle, Chad was helpful, answered my questions. Didn't want to sit around waiting so I went home believing it would be hours. Vehicle was ready for pickup in less than a hour. Happy with service. ”

“ Excellent service ”

“ Ethan was awesome! Service was efficient. ”

“ Impeccable, timely, pleasant ”

“ Friendly and helpful staff. Video from service tech is helpful and informative. ”

“ I’ve used this dealership for years even after it changed owners. I only use one customer service rep. Jeana G. She’s totally amazing at everything. She’s knowledgeable, friendly,outgoing has great communication with you through the whole process. She’s...View More ”

“ Quick and easy service! ”

“ Recently purchased our grand highlander from the dealership and had a great experience. Raymond took us through every step and was supportive throughout our waiting period he is friendly, knowledgeable and transparent would recommend him and the dealership anytime. ”

“ I’m sending this recommendation for my father Jim Russell, as he doesn’t have a google account: “I had previously purchased a RAV4 from Ourisman Toyota for my wife a few years ago and it was the best dealership experience I’ve had. I recently decided on a Sienna for...View More ”

“ JJ, in the service department was extremely courteous and called me back several times to clear up an issue. Everything was resolved with ease. ”

“ Ari treated us very well and was patient with all of my questions. ”

“ I bought a Camry from here. Very good experience as always. My salesman Murat did a good job explaining the options they have, and he made the process simple and quick which I really liked. ”

“ It was great service, people friendly and accommodating and answered all my questions. They kept me informed on what they were doing and when my car was completed. ”

“ The customer service was great like always. I travel from across town for great service. ”

“ I can’t recommend John Waters at Ourisman enough. After months of searching for the right truck and a whole weekend of "sales pitches" at other dealers, I was pretty much over it. When John approached us, I braced myself for the usual routine, but he totally surprised me....View More ”

“ Shaheer is the best. He is very nice and knowledgeable. He is an asset to the dealership. I appreciate all of his help getting me into a new car. ”

“ Came in to look at some Grand Highlanders today. Laura was helpful and friendly as she talked us through availability and pricing. Unfortunately we didn’t make a deal today, but I would go back and work with Laura anytime. Only knock on the experience I would provide is...View More ”

“ Mr. Chin Up, was a wonderful salesman- I was lucky enough to have bought my first new car from him- a 2026 toyota corolla cross & he made the experience as easy as possible & got us the best interest rate & monthly payment- he fought for us. Our finance specialist was...View More ”

“ Great service! Outstanding communication! ”

“ First time at Ourisman Toyota and we found them to be professional and courteous. Our service was completed as estimated without any problems. ”

“ Cherish, friendly, great service appreciate fast turnover ”

“ We received excellent service from BiJu Kanamkombil. He worked with us on the price and trade in. Wonderful service!!! ”

“ Quick, friendly service. ”

“ From start to finish, everyone was professional and not pushy. They answered all my questions and showed me new features on the car. ”

“ Chad is the best! ”

“ Biju was an amazing salesman! We really appreciate his attentiveness to our needs and getting us the best deal! ”

“ Good ”

“ We had an outstanding experience with our salesman, Biju. He worked so hard to put us in the very car that we needed . Would recommend him and the dealership. ”

“ Thanks Ben for your professionalism timely turnaround during the time I had my car in for service at Ourisman….. ”

“ Fast and friendly. ”

“ Everyone there is friendly, efficient and professional. Chad especially as he's helped me for almost 30 years. I highly recommend. ”