ToyotaCare and ToyotaCare Plus Features and Differences in Henrico, VA
When you drive a new Toyota off our lot at Ourisman Toyota of Richmond, you’ll receive complimentary maintenance coverage. Toyota offers two service plans, ToyotaCare and ToyotaCare Plus, both of which are designed to keep your car running smoothly. While they share a similar name and cover much of the same ground, there are some important differences every Toyota owner should understand.
What Is ToyotaCare?
Staying on top of routine maintenance is integral to keeping your Henrico travels safe and enjoyable, which is why you’ll automatically be enrolled into a ToyotaCare plan when you purchase a new vehicle. ToyotaCare is a free 2-year or 25,000-mile1 routine service plan that also includes two years’ worth of 24-hour roadside assistance for most models. The plan covers oil changes, tire rotations, multi-point vehicle inspections, and fluid level checks, which are essentially the routine maintenance services your vehicle needs during its early ownership period. Our Service Department boasts factory-trained technicians who use genuine Toyota parts, so you can trust that your car is being serviced to the manufacturer's exact standards. The roadside assistance component is particularly valuable. If you experience a flat tire, dead battery, or run out of fuel on I-295, help is just a phone call away. This coverage spans two full years with no mileage cap on the roadside benefit itself, giving you peace of mind whether you're commuting across town or taking a road trip across the country.
What Is ToyotaCare Plus?
Toyota offers an optional ToyotaCare Plus plan for drivers interested in extending their prepaid maintenance up to 5 years or 75,000 miles2, whichever comes first. ToyotaCare Plus covers the same services as the original benefit, including 24-hour roadside assistance. However, unlike the standard ToyotaCare plan, ToyotaCare Plus comes at an additional cost. Think of it as a continuation of the same coverage you already enjoy, but extended deeper into your ownership experience. Specifically, ToyotaCare Plus covers factory-recommended maintenance for future services, along with around-the-clock roadside assistance.
Is ToyotaCare Plus Worth It?
For drivers who plan to use their Toyota for several years’ worth of travels to places like the Lewis Ginter Botanical Garden, ToyotaCare Plus can be a smart investment. With ToyotaCare Plus, you lock in your maintenance coverage for an extended period, protecting yourself against potential increases in service costs over time. Routine services like oil changes and tire rotations add up quickly once you're paying out of pocket, and having everything bundled into one prepaid plan eliminates budgeting surprises. That said, it's worth noting what neither plan covers. ToyotaCare and ToyotaCare Plus both aim to lower your overall maintenance bill, but they don't cover mechanical breakdown damage, which is often the most costly part of maintaining a vehicle. For that type of protection, you'd need to look into an extended warranty or vehicle service contract separately.
The Bottom Line
ToyotaCare is an excellent no-cost benefit that every new Toyota buyer automatically receives. ToyotaCare Plus is the logical next step for owners who want uninterrupted, prepaid coverage beyond the initial two years. If your vehicle is still within the eligibility window and you plan to hold onto it for several more years, upgrading to ToyotaCare Plus is well worth considering. Contact us if you have any questions or would like additional information about these plans!
Use Your ToyotaCare or ToyotaCare Plus Benefits at Our Service Department!
Dealership Information
Testimonials
“ Was seen at appointed time. Vehicle was ready in a reasonable amount of time. ”
“ Fantastic service! Jeana was excellent and constantly kept me informed of the progress of my vehicle. ”
“ I had a great experience with Ben. He welcomed my request to perform service on my twelve year old Lexus RX350. The brake work I requested went well. For the dealership, the addition of a status report covering all items checked on the multi-point inspection would have been valuable.. ”
“ Working with Sally was great, highly recommend. Process waz easy, relatively quick, no issues. Would go back. ”
“ Very friendly, professional and exceptional customer service and experience. JJ and team did not hesitate to help, answer questions and to solve a problem. Im satisfied with the service and highly recommended Thank you. ”
“ Glad being with Toyota ”
“ This is my favorite Toyota dealer. They provide excellent customer service and always complete the maintenance service of my car within 2 hours ”
“ Shoutout to Justin for taking care of me. I said, ”no” to a tail light replacement at 8AM and asked if they could do it after realizing I didn’t have enough time to do it myself a few hours later. Justin reopened my ticket and had them replace the tail light and do my state inspection same day. FYI, they have shuttle services, shoutout to Joe for driving me back that morning and good conversation! ”
“ Courteous and helpful staff! They went out of their way to accommodate me even though I was very delayed arriving. Chad was great! ”
“ I was treated wonderfully at this Dealership. The service team was impeccable, warm, and friendly. My service tech was especially helpful. Great Service! ”
“ Service Manger and Technician were professional and were able to troubleshoot and provide repair recommendations quickly. They provided options that assisted with the cost of the repair and communicated the warranty on the repair. They did everything they could to meet my deadline for departure on a trip and delivered as communicated. ”
“ The staff was kind and respectful from start to finish. I was informed of what was going on throughtout my vehicle being serviced. Excellent experience. ”
“ I had a good experience with the Toyota service team. The staff was professional, courteous, and explained the work that needed to be done clearly. The service was completed on time, and I appreciated the updates throughout the process. Overall, the quality of the work met my expectations, and I would recommend this service center to others. Thank you for providing a smooth and positive experience. ”
“ Very convenient to make an appointment online with the reminder set, good service overall 👍 ”
“ The best experience I've ever had at a dealership ! Jason was amazing, attentive, patient and willing to work with you. He seemed to be very genuine and honest man. Would definitely recommend, Ourisman team is unmatched ! I've bought two cars from them in excellent condition ! If your looking for a reliable vehicle this is the place to go. ”
“ Nicole Cardwell was absolutely wonderful. She understood the assignment and got me off the phone quickly thank you so much.🌻 ”
“ The service was great and was done in a timely manner. Kudos to Ben in service, always pleasant to work with and get it done!!! Thank you Ourisman Toyota for having such a kind and efficient employee, Mr. Ben Burnett in Richmond, Va. ”
“ Laura Sutton learned of my needs for a Toyota and the scoured her company’s inventory to find a car that fit. Turns out the one that fit was committed to another customer, but the deal fell through. Laura jumped on the newly available car, and connected me with it. ”
“ Great experience ”
“ Very helpful ”
“ Great experience always 100 percent service.. ”
“ Everyone is always pleasant at Ourisman. ”
“ Went to sell my truck, test drove a car loved it and bought it. Jason did a great job helping me and making sure everything went well. ”
“ Great Service. Car pickup was very efficient. ”
“ With prices going up on everything, I was anxious about bringing my Tacoma truck in for annual maintenance service. I was so relieved and thrilled that Ourisman continues to offer a no-charge maintenance service for their vehicles. And it continues to be fast, thorough, and excellent service. Way to go, Ourisman Toyota! ”
“ Our salesman Ethan was very attentive to our needs and made the experience as efficient as possible. My son is extremely happy with his new truck. ”
I am a regular customer, dutifully following my sienna
“ I am a regular customer, dutifully following my sienna maintenance schedule. Every visit to the West Broad OURISMAN is an example of a high quality service. I meet professional and knowledgeable people who, like Chad, are always ready to help. Thank you! ”
“ great customer service and a calming environment ”
“ Service advisor Carl was great and provided excellent service. ”
“ They were very quick and proficient. ”
“ Very pleasant employees, great service. ”
“ Literally, moved mountains for us. Time crunch! ”
“ Experience was professional as expected. ”
“ I had an excellent experience at Ourisman Toyota of Richmond. My questions about vehicles I found online were answered promptly and those cars were made available for me to see. My salesperson, Sally, was absolutely wonderful!! She was available to answer my questions and lead me through the car buying process! ”
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1. ToyotaCare covers normal factory scheduled maintenance for 1 year or 10,000 miles, whichever comes first, and 24/7 Roadside Assistance is for 2 years/unlimited mileage, with the following exceptions: (1) ToyotaCare for Mirai is 3 years/35,000 miles and ToyotaCare for vehicle model years 2026 and earlier is 2 years/25,000 miles; and (2) Roadside Assistance for Mirai, Prius, Toyota BEVs and PHEVs is 3 years/unlimited mileage. Roadside Assistance does not include parts and fluids, except limited emergency gas delivery. Towing distance up to 25 miles. Restrictions apply. ToyotaCare valid only in the continental U.S.; Roadside Assistance valid in continental U.S., Hawaii and Canada. See Toyota dealer for details and exclusions.
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2. The purchase of a ToyotaCare Plus agreement is optional, cancelable (subject to specific agreement terms) and not required to obtain credit. Available through participating Toyota dealers and Toyota Financial Services at www.toyotafinancial.com/ppm. Toyota vehicles are eligible if the vehicle was eligible for the no cost 2yr/25k ToyotaCare plan and if the odometer reads 31,000 miles or less and is within 37 months of date of first use. Date of first use is when your new vehicle is first put into service. Vehicle is considered new at date of first use if the vehicle has 799 miles or less on the date vehicle was first put into service. Coverage of major and minor services varies by plan purchased. Certain Toyota vehicles may already include 24/7 Roadside Assistance program depending on vehicle’s Safety Connect® features. If vehicle already has 24/7 Roadside Assistance, no additional roadside assistance benefit will be provided with the purchase of a ToyotaCare Plus contract. The use of a synthetic grade engine oil may be indicated for your vehicle. Synthetic oil and filter changes may be required less often. Consult your vehicle’s scheduled maintenance guide for factory-recommended oil grade and service intervals. For complete program terms, conditions, and restrictions, see your participating Toyota dealer or visit www.toyotafinancial.com/ppm. Product not available in all states. Valid only in the continental U.S. ©2024 Toyota Motor Insurance Services, Inc. Toyota Financial Services is a service mark used by Toyota Motor Insurance Services, Inc. (TMIS) and its subsidiaries. Voluntary Protection Products are administered by TMIS or a third party contracted by TMIS.
“ (Translated by Google) Excellent service, Evan. (Original) Excelente servicio Evan ”