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Friendly and helpful staff. Video from service tech is helpful and informative.

- Sharon Sanders, GOOGLE

I’ve used this dealership for years even after it changed owners. I only use one customer service rep. Jeana G. She’s totally amazing at everything. She’s knowledgeable, friendly,outgoing has great communication with you through the whole process. She’s accommodating as well. My vehicle is...

- M Kyle, GOOGLE

Quick and easy service!

- Julianna Carduck, GOOGLE

Recently purchased our grand highlander from the dealership and had a great experience. Raymond took us through every step and was supportive throughout our waiting period he is friendly, knowledgeable and transparent would recommend him and the dealership anytime.

- Medrine Kaburu, GOOGLE

I’m sending this recommendation for my father Jim Russell, as he doesn’t have a google account: “I had previously purchased a RAV4 from Ourisman Toyota for my wife a few years ago and it was the best dealership experience I’ve had. I recently decided on a Sienna for my use so I contacted...

- Sarah Johnson, GOOGLE

JJ, in the service department was extremely courteous and called me back several times to clear up an issue. Everything was resolved with ease.

- Angela Santiago, GOOGLE

Ari treated us very well and was patient with all of my questions.

- Susan Rea, GOOGLE

I bought a Camry from here. Very good experience as always. My salesman Murat did a good job explaining the options they have, and he made the process simple and quick which I really liked.

- Zohra Mahdi, GOOGLE

It was great service, people friendly and accommodating and answered all my questions. They kept me informed on what they were doing and when my car was completed.

- Karen Vankirk, GOOGLE

The customer service was great like always. I travel from across town for great service.

- Priscilla Wright, GOOGLE

I can’t recommend John Waters at Ourisman enough. After months of searching for the right truck and a whole weekend of "sales pitches" at other dealers, I was pretty much over it. When John approached us, I braced myself for the usual routine, but he totally surprised me. He listened to exactly...

- Logan T, GOOGLE

Shaheer is the best. He is very nice and knowledgeable. He is an asset to the dealership. I appreciate all of his help getting me into a new car.

- Derrick Smith, GOOGLE

Came in to look at some Grand Highlanders today. Laura was helpful and friendly as she talked us through availability and pricing. Unfortunately we didn’t make a deal today, but I would go back and work with Laura anytime. Only knock on the experience I would provide is the AI agent “Madison”...

- James Poole, GOOGLE

Mr. Chin Up, was a wonderful salesman- I was lucky enough to have bought my first new car from him- a 2026 toyota corolla cross & he made the experience as easy as possible & got us the best interest rate & monthly payment- he fought for us. Our finance specialist was equally as wonderful &...

- Taylor s, GOOGLE

Great service! Outstanding communication!

- Cal S. IV, GOOGLE

First time at Ourisman Toyota and we found them to be professional and courteous. Our service was completed as estimated without any problems.

- Mark Means, GOOGLE

Cherish, friendly, great service appreciate fast turnover

- Tim Mcgranahan, GOOGLE

We received excellent service from BiJu Kanamkombil. He worked with us on the price and trade in. Wonderful service!!!

- Laura Rosecrans, GOOGLE

Quick, friendly service.

- Charles Griffith, GOOGLE

From start to finish, everyone was professional and not pushy. They answered all my questions and showed me new features on the car.

- Anne Strong, GOOGLE

Chad is the best!

- Ryan O’Donnell, GOOGLE

Biju was an amazing salesman! We really appreciate his attentiveness to our needs and getting us the best deal!

- Christina Wilds, GOOGLE

Good

- Cheikh Moustaph, GOOGLE

We had an outstanding experience with our salesman, Biju. He worked so hard to put us in the very car that we needed . Would recommend him and the dealership.

- Patty LeCount, GOOGLE

Thanks Ben for your professionalism timely turnaround during the time I had my car in for service at Ourisman…..

- S H, GOOGLE

Fast and friendly.

- Bull Kuhn, GOOGLE

Everyone there is friendly, efficient and professional. Chad especially as he's helped me for almost 30 years. I highly recommend.

- cyndyl2, DEALERRATER

AJ and the team did an amazing job working with me to accommodate my limited availability and schedule and made my purchase as easy as possible. Not pushy, just right. Great Experience!

- Scott Evans, GOOGLE

Very good 👍🏻

- محمدلأمين ولد محمدالخيري, GOOGLE

Very professional, overall.. an easy appointment with pleasant , helpful staff

- Fran Lankford, GOOGLE

It was great experience with Justin. He is professional caring and friendly. Thanks to the team that serviced our vehicle.

- Donna, GOOGLE

Great attention and service

- beltran vzla, GOOGLE

Great service every time

- john cantrall, GOOGLE

My service appointment was great. Communication was timely and the service was done during the timeline I expected.

- Felicia Rose, GOOGLE

Great customer service!

- Ann Ferguson, GOOGLE

Laura (sales) and Nicole (financing) were amazing. Hands down Laura was extremely helpful with helping me find my first car to purchase. She explained the entire process well, never pushy, and helped decide, after listening to my wishes, the correct car for me. I ran into a snag with financing of...

- Brooke Clayton, GOOGLE

As usual I have had a very good experience with the crew at Ourisman Toyota. We had trouble with a battery drain on our 07 Toyota 4-Runner and our favorite crew of Craig Simmons and Chad Traylor got to work trying to figure it out. Craig tried a number of things and with much persistence he figured...

- Tom McNally, GOOGLE

Thorough, quick and friendly service. Thanks!

- andrew edds, GOOGLE

Great service . Very professional customer service.

- Bojan Jovanovic, GOOGLE

Great service!

- Denise Woetzel, GOOGLE
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Our Locations

  • Ourisman Toyota of Richmond
  • 9319 W Broad St
  • Henrico, VA 23294
  • Get Directions