Meet Our Staff

“ ” After a year of searching for a new commuter car, I chose the 2026 Toyota BZ Limited as my first EV which I purchased a week ago. I considered the Tesla Model Y and Toyota Rav4 Hybrid, but the BZ won me over with its practicality and comfort. Unlike the Model Y, which relies on a single screen for...

“ ” Great service! I think the waiting room upstairs at Ourisman is very nice. Coffee/tea is available and work spaces or lounge chairs can be used.

“ ” My wife and I were traveling to Florida when our Toyota Siena van’s check engine light came on. We located Ourisman Toyota and their people were so helpful! They were courteous and competent. While they were repairing our vehicle we were provided shuttle service to and from our favorite...

“ ” Great service, super helpful!

“ ” Reasonably priced. Honest Service. Keep you informed all the way through. Highly recommend.

“ ” These people are fantastic. They get the job done and at a fair price. Thank you Ourisman Toyota!

“ ” Everyone was so friendly git there at 7:30a this morning but they wasn't open yet..they open at 8a I was finish by 9:30a I love it...I was able to do other things I had planned..Thanx Toyota!!

“ ” I bought my new Toyota RAV4 from Biju kanamkomil today !!we know Mr.Biju from long time and bought many vehicles from him. So easy to work with him, no pressure ! Ourisman Toyota good people !! Go and ask for Biju !!!

“ ” My service was quick and easy All question were answered Chad was very polite and nice a pleasure to work with

“ ” Chad is always very very nice . His costumer service is excellent. I have 2021 RAV4 and Toyota crown 2023 . I will make sure he is there. Very helpful and obedient 🇺🇸🤣🤣🤣

“ ” John W was awesome to work with! Really helped with the whole buying process and getting my new Land Cruiser setup and equipped the way I wanted. Highly recommend asking for John!

“ ” I recently bought a car here and could not have been more pleased with the customer service! Sally consistently sent me any car they received that fit what I was looking for, for 6 months until I finally found the right one - talk about dedication to customer satisfaction! I definitely recommend...

“ ” Excellent experience

“ ” Top notch services as always. 10/10

“ ” Fast and friendly service.

“ ” OURISMAN service shop took care of my car on time, they gave me a ride home and picked me up when ready, JJ was very courteous and helpful, overall they did a great job. Thank you

“ ” Ourisman Toyota has always been prompt, efficient and handled everything as expected without delays unlike other dealership we have visited. Thanks

“ ” The reception was good and cordial, vehicle service progress notification..

“ ” You did a nice job. The experience was good

“ ” As usual everything was perfect. Been coming here for 8 years, always wonderful. 11 years now. Chad and the other personnel very nice, very kind to an old man.

“ ” Excellent service and team.

“ ” Efficient, timely and courteous. Happy to keep my 2016 Highlander in good running condition!

“ ” From the moment I walked in to the moment I drove off, the Ourisman Team exceeded every expectation. They provide a customer experience that other dealerships have forgotten how to deliver. Thank you for the great work—I’ll be recommending you to everyone!

“ ” Excellent! Friendly service reps & very helpful! 😁

“ ” The Ourisman Team at Ourisman Toyota of Richmond is incredible! I haven't stopped telling people about the top-tier service I received. From start to finish, the team provided the kind of experience you just don't see at other dealerships anymore. Huge thanks to the whole crew—keep doing exactly...

“ ” Very easy to set up a date and time to look at the car I was interested. Raymond was very nice and helpful. Trevor was able to get the deal I was looking for and they both mad sure it was quick and easy. Would definitely recommend.

“ ” Great experience!!!

“ ” I had a bad battery on my RAV4 and had a warranty from a different Toyota dealer - Ben was a great help working with the warranty company and getting the battery replaced through them!

“ ” I received exceptional, efficient customer service from Ben and the team at Ourisman Toyota. Both a check engine light and yellow warning message came on as I was driving 64 in the dark the evening before. Ben had my car looked at, called me with an estimate, and my car was safely back on the road...

“ ” Chad Traylor is the best! He makes all the job done quickly and easy.

“ ” Always great service! They go above and beyond.

“ ” Efficient , thorough and courteous service

“ ” great experience. They worked me in early because of the pending storm. The service staff was very pleasant and helpful, I could not be happier

“ ” David was so friendly and was incredibly helpful throughout the process of purchasing my new 4Runner. The entire team at Ourisman was great to work with. Great experience! Highly recommend!

“ ” Justin did an amazing job helping me with my car service. I tried to take an appointment but wasn’t able to get one, so I stopped by in person. He was very professional, helpful, and communicative. He checked and told me the service team was available and not backed up, and since there was a spot...

“ ” Ourisman Service (specifically Ben) offered exceptional and timely service. Thank you for making my 1st service visit outstanding.