Testimonials

Great service and very genuine advisors.

Excellent customer service as usual! Thx Jeana!!

My go to place to service my Toyota. The staff is great, friendly, and knowledgeable. They get me in and out, let me know what's needed vs good to have, and they don't break the bank.

Excellent Job! Michael was very knowledgeable, personable, efficient and helpful. Requested work was done in slightly less time than estimated. All in all, it was a very positive experience.

My service was done well and in a timely fashion. Everyone is friendly and helpful. My car was clean as if nothing was done which is important to me!

Work done as requested everyone one was very helpful Chad Taylor was great as always Quick in and out

Great Experience. In & Out....

Jenna was wonderful to work with! Service is excellent and pricing is very fair.

I've been going to this dealership to have my car serviced for a few years. I met Mark and he has been very good about explaining and recommending service essential for my car. I trust his advise and he goes above and beyond to help me. Thank you, Mark for your kindness and professional service! Kindness makes all the difference!

I had a great experience buying my car from Oursman, and Biju made the process easy from start to finish. He was polite, professional, and did everything he said he would do. He took the time to help me explore different options and SUV choices without ever being pushy or impatient. I also appreciated that he only reached out when he had something relevant to communicate. Overall, it was a very positive experience, and I would highly recommend Oursman and Biju for your next car purchase.

Always have a great experience at Ourisman.

Murat was the best :) I got a great deal on my Prius....a great dealership...

Great buying experience. Never any pressure to buy. Ethan was very knowledgeable on the Tacoma. They have a great selection of Tacoma's and the best price in Richmond. Highly recommend Ethan and Ourisman Toyota.

(Translated by Google) The staff is truly friendly and helpful, especially Murat, who is a true expert in his field. They have options for every budget. I highly recommend them! (Original) Персонал действительно очень дружелюбный и отзывчивый, особенно Мурат, который является настоящим экспертом в своей области. У них есть варианты на любой бюджет. Я от всей души рекомендую их!!

Everyone at Ourisman was knowledgeable and helpful. They didn’t have the car we wanted but went out of their way to find it at another dealer. We were more than happy with their help.

Be. Is an excellent manager and always puts the customer first!

Great Experience! Worked with David on getting a new Camry and was very professional and knowledgeable. Worked hard on getting us the numbers we were looking for as well.

The recall did take all day to complete but it looked like they were very busy that day. Evan in the service department was very nice and helpful

Everyone at the dealership was professional and courteous, the service manager advised me to purchase an oil change package that saved me money, also the waiting rooms were comfortable and accommodating.

I’ve been a loyal customer for over a decade, and I’ve always received prompt and dependable service. Thank you!

Got oil change and state inspection

Lizabeth and I couldn't be happier with the service provided by Ethan Bonda at Ourisman Toyota of Richmond. We had been looking for a 2026 RAV4 Limited since Oct. 2025 and Ethan was with us all the way. He placed the order to our specifications and sent us updates regularly. When we heard from Ethan that our car was actually being built, we knew he would see it through and he did, professionally and faithfully. We would recommend Ethan to anyone searching to buy an automobile in the Richmond area. Thank you, Ethan!!! ~Lizabeth and Michael

I have always had great service at this dealership.

I love going to Toyota to get my car worked on. Everyone is very nice and ready to help

They are fast , helpful and professional.

2026 UPDATE: Mcgeorge is now Ourisman but the only thing that changed from my perspective is the name. We purchased a vehicle last week from John Waters. If you want to buy a vehicle but don’t want to feel pressured with typical car sales language and tactics Ourisman and John in particular is your place. It was like buying a car from a friend and we will be back down the road, no pun intended. Add onto this our experience with Nicole Caldwell which was equally professional and no pressure and you have the recipe for a successful car business. John and Nicole, thank you. From beginning to end this was the most pleasant, smooth car buying experience we have had. From Mitchell our sales representative to his coworker John who stepped in when Mitchell was out to John the finance representative, the team was great. We are now McGeorge customers for life.

Great experience!

OMG!!! I love love love Chiraz she helped me get into a 2023 Santa Fe when no one else would. She worked really hard for me and was very persistent. My experience here was one of the best I’ve received shopping for a car ever!!! I believe her name was Haliey she was very sweet and got me out in minutes. Everyone here was just amazing. 🤩

Professional as always; job well done

JJ was very helpful and made the experience very easy.